Shipping Policy

At MRT Global, we aim to make delivery clear and straightforward. This Shipping Policy explains how orders are processed, delivery charges, estimated delivery times, tracking and what to do if there is a problem with your delivery.

Delivery Areas

Available delivery options are determined by the delivery address entered at checkout.

If we are unable to deliver an order to a particular address or location, the available shipping options will be shown before the order is completed.

Delivery Charges

Delivery charges, where applicable, are calculated according to the available delivery option and will be clearly displayed at checkout before payment is completed.

We may also offer free delivery on qualifying orders. Any applicable minimum order value or promotional conditions will be shown on the website or during checkout.

Order Processing

Once your order has been placed successfully, we will begin preparing it for dispatch as quickly as possible.

Processing times may vary depending on the product, stock availability and fulfilment location.

Orders containing multiple products may sometimes be processed or dispatched separately.

Estimated Delivery Times

Estimated delivery times may vary depending on the product, fulfilment location, destination and courier service used.

Where available, an estimated delivery timeframe will be provided during the ordering process or after dispatch.

Delivery timeframes are estimates rather than guaranteed delivery dates. Occasionally, circumstances outside our control may affect delivery times.

Tracking Your Order

Once your order has been dispatched and tracking information is available, you will receive an update using the contact details provided with your order.

Where tracking is supported, you can use the tracking link provided to view the latest progress of your delivery.

Please keep your order confirmation and shipping confirmation emails, as these contain important information relating to your order and delivery.

Multiple-Item Orders

If you purchase more than one product in the same order, the products may occasionally be dispatched separately.

This can happen when items are processed from different fulfilment locations.

As a result, you may:

Receive more than one parcel
Receive the parcels on different days
Receive separate tracking information for individual shipments

You will not be charged additional delivery fees simply because we choose to send an order in more than one parcel.

Delivery Address

Please make sure your delivery address is complete and accurate before submitting your order.

If you notice an error after placing your order, contact us as soon as possible.

We will do our best to assist, but once an order has entered processing or has been dispatched, we may not be able to change the delivery address.

Failed or Unsuccessful Deliveries

If a courier is unable to complete delivery, they may:

Attempt delivery again
Leave the parcel in a permitted safe location
Deliver it to a nearby collection point
Provide instructions for rearranging delivery

Please follow the instructions provided by the courier where applicable.

If a parcel is returned because an incorrect or incomplete delivery address was provided, additional delivery charges may apply if the order needs to be sent again.

Delivery Delays

Although we aim to provide accurate delivery estimates, delays can occasionally occur.

Possible causes can include:

Courier network disruption
Severe weather
High-demand or seasonal periods
Public holidays
Transportation disruption
Incorrect or incomplete delivery information
Other circumstances outside our reasonable control

If your order appears significantly delayed, please contact us with your order number so we can investigate.

Tracking Shows Delivered but Parcel Is Missing

If your tracking information shows that your parcel has been delivered but you cannot locate it, we recommend first checking:

Around the delivery location or any designated safe place
With other members of your household
With neighbours where appropriate
Any collection or delivery notice left by the courier

If you still cannot locate the parcel, contact us with your order number and we will help investigate the delivery.

Damaged Parcels

If your order arrives damaged, please contact us as soon as possible.

Include your order number and, where appropriate, clear photographs of the parcel and affected product so we can investigate and assist you.

Please refer to our Returns & Refunds Policy for further information regarding damaged, faulty or incorrect products.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible after placing it.

We will try to accommodate your request where possible. However, once an order has entered fulfilment or has already been dispatched, we may no longer be able to modify or cancel it.